FAQ

Standard shipping is 5 to 7 business days to most areas in Canada via Canada Post. Please note that the Covid-19 Pandemic is causing delays at Canada Post. Expect packages to take additional time, beyond our estimates, to arrive.

Orders typically ship 1-3 days following your order.

Hair Supply is a Canadian business, although our products ship from the United States, we are mandated by the Canadian Government to charge GST/HST on your order as we are domiciled in Canada.

Hair Supply makes sure our customers never pay unexpected charges at the border or deal with lengthy shipping delays. If you are charged duties or taxes upon receiving your shipment simply forward your receipt to us and we will reimburse you.

If the product is unopened you can return it to our Canadian address. You have 14 days from the time of receipt to do this. We will refund your full purchase, less initial shipping charges ($20). We do not accept returns on open products.

If Hair Supply ships a package to you and the package is returned because the package was not picked up or addressed incorrectly we deduct the $20 shipping fee that we incur from your refund.