FAQ

Standard shipping is 5 to 7 business days to most areas in Canada via Canada Post.

Orders typically ship the day following your order, unless placed early in the day, in which case we will try and ship the same day.

Hair Supply is a Canadian business, however, our products ship from the United States, therefore we do not charge GST/HST on your order.

Hair Supply makes sure our customers never pay unexpected charges at the border or deal with lengthy shipping delays. If you are charged duties or taxes upon receiving your shipment simply forward your receipt to us and we will reimburse you.

If the product is unopened you can return it to our Canadian address. You have 14 days from the time of receipt to do this. We will refund your full purchase, less shipping charges. We do not accept returns on open products.

If Hair Supply ships a package to you and the package is returned because the package was not picked up or addressed incorrectly we deduct the $20 shipping fee that we incur from your refund.